Lesson Plan

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Lesson Plan
Grade: Date: 18/01/2026
Subject: Business
Lesson Topic: the importance of quality
Learning Objective/s:
  • Describe how quality influences customer satisfaction, cost efficiency, and brand reputation.
  • Distinguish between Quality Control (QC) and Quality Assurance (QA) and explain their complementary roles.
  • Apply at least two quality‑management tools (e.g., PDCA cycle, control chart) to a simple business scenario.
  • Analyse the benefits of effective quality management for profitability and competitive advantage.
Materials Needed:
  • Projector and laptop
  • Whiteboard and markers
  • Printed handout of the QC vs. QA comparison table
  • Case‑study worksheet
  • Sticky notes for group activity
  • Diagram of the PDCA cycle
 Introduction:
Begin with a short video of a product recall caused by poor quality to hook students. Ask them to share any recent news they recall about a brand’s reputation being damaged by quality failures, linking to prior knowledge of customer expectations. Explain that today they will explore why quality is a strategic asset and how QC and QA work together. Success will be shown by correctly classifying activities as QC or QA and proposing an appropriate quality tool.
Lesson Structure:
  1. Do‑Now (5'): Students write a headline about a recent quality failure and discuss its impact (quick check).
  2. Mini‑lecture (10'): Present why quality matters – customer retention, cost reduction, brand reputation, competitive advantage – using slides.
  3. Interactive comparison (12'): Show the QC vs. QA table; in pairs, students place sticky‑note examples under QC or QA categories (formative feedback).
  4. Tool showcase (10'): Demonstrate the PDCA cycle and a control chart with a simple data set; students identify each step.
  5. Case‑study activity (15'): Groups analyse a short business case, identify quality issues, decide whether QC or QA actions are needed, and suggest a suitable tool; peer review follows.
  6. Recap & Q&A (5'): Summarise key take‑aways, clarify misconceptions, and answer questions.
Conclusion:
Review the three ways quality adds value and reaffirm the distinction between QC and QA. For an exit ticket, each student writes one QC activity and one QA activity they could implement in a real business. Assign homework: complete a worksheet applying the PDCA cycle to a product of their choice and prepare a brief reflection on its potential impact.