Business – 1.5 Stakeholders – Business stakeholders | e-Consult
1.5 Stakeholders – Business stakeholders (1 questions)
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Model Answer:
| Interest | Employees | Customers |
|---|---|---|
| Pricing | Higher prices can increase wages and job security. | Prefer low prices for better value. |
| Service Quality | Desire reasonable workloads and adequate training. | Expect fast, friendly, and knowledgeable service. |
| Working Conditions | Seek safe, stable, and well‑paid work environments. | Prefer well‑stocked shelves and clean stores, which may require longer opening hours. |
Conflict arises when, for example, employees request higher wages (raising operating costs) while customers demand lower prices. Similarly, extending store opening hours benefits customers but can increase staff fatigue and overtime costs.