Business – 4.1 The nature of operations – Efficiency, effectiveness, productivity and sustainability | e-Consult
4.1 The nature of operations – Efficiency, effectiveness, productivity and sustainability (1 questions)
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Advantages
- Provides a clear indicator of how efficiently staff are delivering services, helping to identify areas for improvement.
- Facilitates benchmarking against competitors or industry standards, supporting strategic decision‑making.
Limitations
- Service output is often intangible (e.g., quality of advice), making it difficult to quantify accurately.
- Focusing solely on quantity can encourage speed over quality, potentially harming customer satisfaction and long‑term profitability.