Business – 7.2 Business communication – Channels of communication | e-Consult

7.2 Business communication – Channels of communication (1 questions)

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Channel	Limitation for Complex/Sensitive Information
E‑mail	Lacks immediate feedback; tone can be ambiguous. Large attachments may be difficult to manage or compress. Security risks – messages can be intercepted or forwarded unintentionally.
Telephone	No visual aids; complex data must be described verbally, increasing risk of error. Calls can be disrupted by poor signal or background noise. Limited record‑keeping – no automatic transcript unless recorded.

Channel

Limitation for Complex/Sensitive Information

E‑mail

Telephone

No visual aids; complex data must be described verbally, increasing risk of error.