Business – 7.2 Business communication – Methods of communication | e-Consult
7.2 Business communication – Methods of communication (1 questions)
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| Criterion | Instant Messaging (IM) | |
| Speed | Usually minutes to hours; not always read immediately. | Near‑real‑time; messages read instantly in most cases. |
| Record‑keeping | Automatic archiving; easy to search and retrieve. | Often transient; may require manual saving for important records. |
| Formality | Generally more formal; suitable for external communication. | Informal tone; best for quick internal queries. |
| Suitable purposes | Detailed reports, contracts, external client updates. | Quick clarifications, coordination, informal brainstorming. |