Business – 9.2 Quality management – Benchmarking | e-Consult
9.2 Quality management – Benchmarking (1 questions)
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| Aspect | Internal Benchmarking | External Benchmarking |
| Source of data | Same organisation – different departments or sites. | Other organisations – competitors or industry leaders. |
| Cost | Generally low – uses existing data. | Higher – may involve research fees or data purchase. |
| Speed of implementation | Quick – familiar processes. | Longer – need to negotiate data sharing. |
| Potential for innovation | Limited to existing practices. | High – exposes organisation to new ideas and technologies. |
| Impact on quality | Improves consistency across the organisation. | Drives breakthrough improvements by adopting best‑in‑class standards. |