Business – 9.3 Operations strategy – Lean production | e-Consult
9.3 Operations strategy – Lean production (1 questions)
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Lean production improves quality through standardised work, visual controls and rapid feedback, which in turn raises customer satisfaction by delivering reliable, defect‑free products on time.
| Aspect | Before Lean | After Lean |
| Defect rate | High (5‑7 %) | Low (≤1 %) |
| Lead time | 8‑10 weeks | 3‑4 weeks |
| Customer complaints | Frequent | Rare |
| Repeat orders | Low | High |
The reductions in defects and lead times directly enhance the perceived value of the product, leading to higher satisfaction and loyalty.